Mister X
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Reach The Right Team At MisterX Casino

Chat answers in about two minutes, e-mail inside twelve hours and our phone line in three, every hour of every day.

Get Help Now Must be 18 or older to play. Wagering x37 applies. Full conditions on site.
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When You Need Someone Now

Stuck Mid-Spin

Best when a payment is stuck or a bonus will not load: open chat from any page and a person replies in about two minutes, at any hour.

Start Chat

MisterX Casino In Writing

Best for statements, screenshots and anything you want in writing: message [email protected] and expect a reply within twelve hours.

Write E-mail

Spoken Help, Not Scripted

Best for a card decline mid-withdrawal: call +61 2 4569 8880 and a person picks up in roughly three minutes, AEST.

Call Support
Six Quick Facts

Find Our Australian Support Details

How To Reach Us

Australian phone: +61 2 4569 8880; Support time zone: AEST; Languages spoken: English, German, Finnish, Norwegian; E-mail: [email protected]

Who Supervises

Licence and regulator: MGA/B2C/621/2019, Malta Gaming Authority

Where To Get Help

Gambling support: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

MisterX Casino Complaints

Before The Regulator, One More Step

Time to use this block when a reply has arrived but has not actually fixed your problem.

  1. 1

    Send It In Writing

    First, write to [email protected] with your account email and the details of what went wrong. You get a written record of the complaint instead of a chat that ends mid-sentence.

  2. 2

    What Happens To My Complaint?

    By the next working day, a support lead reads your case and answers with a decision or a request for one more detail. Nothing gets closed without telling you why.

  3. 3

    A Fresh Pair Of Eyes

    Still unhappy after that answer? Ask inside the casino for the case to go to a senior manager, and you get a second review by someone who was not part of the first one.

  4. 4

    When We Have Not Fixed It

    When the internal route runs out, you can take the case to the Malta Gaming Authority, the body that issued our licence. Their own channels handle disputes with licensed casinos.

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Straight To The Right Desk

Choose The Desk That Handles It

Your Account

General support and account questions: [email protected]; Document checks and identity verification: [email protected]

Money Matters

Deposits, withdrawals and payment issues: [email protected]

Other Requests

Complaints, raised with support first: [email protected]; Personal data and privacy requests: [email protected]; Business and partnership enquiries: [email protected]

Four Facts Worth Knowing

Before You Sign Up, Know Who Runs This

Everything here matches how we handle payouts and player checks: the same company answers for both.

Company
Legal name: MisterX Casino Limited; Company number: 423531 (Curaçao); Registered address: 171 Old Bakery Street, Valletta, VLT 1455, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/621/2019
Written Contact
Support e-mail: [email protected]
Five Things To Gather

Details That Speed Up Your Reply

Have This Ready First

Keep these five close, and your first reply usually covers everything at once.

  • Your registered e-mail address
  • The transaction reference number
  • A screenshot of the error
  • Your verification document status
  • The date and time it happened
Answers Without The Wait

Response Times And Opening Hours

Live Chat

Chat hours: 24/7 support available; Chat first reply: two minutes; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: twelve hours

Phone

Phone number: +61 2 4569 8880; Phone wait: three minutes

Seven Questions, Straight Answers

Less Searching, More Settled

Can I reach support without handing over my password?
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Yes, and you never need to share it. Your email address and full name are enough for the team to pull up your account. If a stranger ever asks for your password, stop the chat and report it.
What if my verification is still pending after a day?
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Once documents are in, checking takes up to forty-four hours. Clear photos speed this up, and you hear back by email either way. Nothing else is needed from you while it runs.
Can I escalate if the first answer misses the mark?
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Tell the same team again and ask for it to be escalated. Complaints handled this way go up the chain before anything else. Still unhappy? Then you can take it to the Malta Gaming Authority, which issued the licence.
What if I write in a language your team does not use?
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Four languages are covered: English, German, Finnish and Norwegian. Australian players are answered in English around the clock. Wording in another language may take a little longer to sort out.
When did the Malta Gaming Authority licence first start?
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MisterX Casino Limited holds licence MGA/B2C/621/2019, granted by the Malta Gaming Authority. That licence has been in place since the operator's 2016 launch. Australian rules on gambling also apply to how we treat you.
Where do I ask for my personal data or its removal?
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Send the request to [email protected] and the team confirms what is held on you. Deletion requests are handled the same way, subject to records we must keep. Either way, expect a written reply.
What happens when I ask for my account shut?
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Ask support to close it and the account is shut once any balance is settled. Withdraw what is owed first, because closing ends access to it. Gambling Help Online and Lifeline Australia are there if the reason is your play.