MisterX Casino KYC: what the check needs from you?
The licence obliges us to confirm who you are, and a clean file usually clears in 44 hours.
Read the check at a glance
Who checks
MisterX Casino Limited
Under which licence
Malta Gaming Authority, MGA/B2C/621/2019
How long
44 hours
At the latest
before your first withdrawal
Verification e-mail
Minimum age
18+
Your first upload, done right
It takes the anxiety out of the queue by showing what a reviewer needs on the first pass.
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1
Your slots, still empty
A verification card sits in your account area; open it and read which slots still show as empty before you send anything at all.
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2
One shot, no glare
Identity goes first, so pick your passport or photo card and shoot it flat in daylight. Glare, thumb edges and cropped corners are the usual reasons a file bounces.
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3
Recent, legible, flat
Which bill counts as address evidence? Anything recent that shows your name and street address, scanned rather than photographed at an angle.
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4
Card face, digits hidden
Payment method confirmation links your deposits to you, so screenshot the card face with the middle digits covered and your name still visible.
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5
Watch your inbox
Now the files sit with a reviewer, and the queue clears in about 44 hours. Keep an eye on the [email protected] reply in case one page needs resending.
Four papers, four purposes
Proof of identity
Confirms: your legal name and birth date; Copy shows: all four corners, no glare
Proof of address
Confirms: where you actually live; Copy shows: your name, street and recent date
Payment method confirmation
Confirms: the account funds came from; Copy shows: your name, middle digits hidden
Selfie with your ID
Confirms: the same person is applying; Copy shows: face and ID text readable
When the scan is sent again
Out-of-date identity paper
A past expiry date sits on the card, so staff cannot accept it as proof of who you are today. Use a current passport or licence Photograph the new card front and back
A shot that passes review
A grey smear where the photo should be, or a corner sliced off by the crop, leaves the details unreadable. Lay the card on a flat, dark surface Keep all four corners in frame
A stale proof of address
A bill dated months ago tells staff nothing about where you live now, so it goes straight back. Pull a bill from the current quarter Check the address matches your profile
The moment your funds get a look
Our licence makes this a standard step, and it is handled the same way for every player.
- Recent payslips from your employer
- Bank statements from recent months
- Tax return or income notice
- Proof of a property sale
- Pension or benefit letter
Fewer stops on the way out
Four moments bring the request, and each one has a reason you can see coming.
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1
Are you old enough?
On the sign-up screen, your date of birth meets the 18+ rule, so a photo of your ID or passport is requested.
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2
Complete it before you cash out
At the withdrawal screen, the pending label stays put until identity, address and payment method are confirmed, because the licence bars cash leaving first.
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3
Why the name mismatch?
A mismatch warning opens when your profile spells a name differently, and staff then ask for a fresh copy of the paper in question.
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4
Why so much detail?
A sum far above your usual pattern sets off a source of funds question, so expect a request for papers that trace the money back.